If you are not satisfied with your purchase due to defect, contact us by e-mail within 7 days of receiving item. We will Gladly Exchange for Same Item Ordered. International Buyers are responsible for all shipping charges. US Free shipping purchases, each item is subject to a $3.00 restocking fee.
Custom Orders, Birthday Hats & Team Bow Packages cannot be exchanged & are non-refundable. Seller is not responsible for color or size variations. Please email questions about color & size. Exchanges for Same Item Ordered Only.
We are not responsible for lost or stolen items in shipment. Lost or stolen items in shipment are insured for a minimum shipping value minus the shipping charge. A refund is subject to the US Postal Refund Policy and will not exceed the insurance value. Additional insurance may be purchase by the buyer. International Orders once items ships out, we are not responsible for lost or stolen items.
Customer Service: email: firstname.lastname@example.org